- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Selective Retailing & Department Stores
- Posted
- Nov 2, 2026
About LuxExperience
LuxExperience is a global luxury e-commerce group whose portfolio includes Mytheresa, NET-A-PORTER and MR PORTER, bringing together distinctive retail identities and deep expertise in serving discerning customers. At the intersection of fashion, technology and personalised service, the group encompasses professional disciplines ranging from buying and editorial to digital product, data, logistics and client relations. Its employer proposition lies in the combination of specialist luxury knowledge and the operational complexity of international online retail. For professionals drawn to a digitally driven luxury landscape, LuxExperience offers a setting where commercial judgement, creative sensitivity and service excellence meet.
LuxExperience is seeking an Import/Export Coordinator for its Customs team in Charlton, near North Greenwich. The role coordinates import and export shipments, customs documentation and compliance across global distribution centres and more than 170 markets; it is full-time and hybrid.
Role & Responsibilities
- Coordinate inbound stock imports and outbound customer orders through global distribution centres, balancing cost and timing while ensuring compliance with local customs regulations.
- Liaise daily with suppliers, carriers and vendors; verify that documentation is complete and compliant for imports and subsequent re-exports to more than 170 markets.
- Classify goods accurately using the Harmonised Tariff System.
- Provide carriers with clear, concise import clearance instructions.
- Support the customer care team in ensuring the seamless delivery of customer shipments.
- Process urgent non-customer shipment requests through carrier software and prepare the relevant shipping documents.
- Identify supply-chain risks and provide solutions to maintain compliance controls.
Qualifications
- Knowledge of international customs laws and regulations, export compliance policies, documentation and processes.
- Understanding of air export documentation and procedures.
- Detailed knowledge of the Harmonised Tariff System, HMRC Customs Procedure Codes and revenue amendment policies.
- Full understanding of Incoterms and a good understanding of Free Trade Agreements and duty relief procedures.
- Logistics experience across the main transport modes: air, road and sea.
- Previous experience with Dangerous Goods, ATA Carnet and CITES protocols is advantageous.
Skills
Workplace
The successful candidate will be located in Charlton, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Employer-contributory pension; discount portal for theme park and cinema tickets; staff discount and exclusive staff sales; private healthcare for the employee and their family; flexible working; supportive team environment.
Culture
LuxExperience brings the exacting standards of luxury into the fast-moving world of digital commerce, placing attention to detail, customer understanding and innovation at the heart of its working culture. Its professional environment brings together creative, commercial and technological expertise, with a shared focus on delivering a refined, highly personalised customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like LuxExperience, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customs Coordinator», «Trade Compliance Coordinator», «Import and Export Operations Coordinator», «International Logistics Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.