Louis Vuitton Deputy Store Director

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Develop managers and their teams through coaching, identifying development and training needs, and modelling the Louis Vuitton Attitudes to deliver the Louis Vuitton Promise.
• Identify, recruit, and develop talent to build robust succession plans.
• Organise the team according to business needs and delegate responsibilities effectively.
• Translate strategic and business goals into concrete individual actions and objectives for the store team.
• Set challenging, achievable targets and assess, monitor, and manage performance to meet them.
• Motivate and empower the team, foster a positive work environment, and encourage innovative solutions.
• Onboard, coach, and develop new managers in leading their teams according to brand priorities: service excellence, selling across the brand, and clienteling.
• Lead store business development through strategic understanding of the business and engagement with relevant stakeholders.
• Maximise the potential of all product categories and universes, using available support in visual merchandising, training, clienteling, events, and the Country office team, and fostering cross-category synergies.
• Build client loyalty through clienteling tools and embed a client-centric approach to deliver an exceptional experience and achieve repurchase objectives.
• Monitor the competitive landscape and luxury market trends.
• Lead the team in nominating clients for international and EMEA events, including High Jewelry, High Watchmaking, Savoir Faire, and fashion shows, in support of store clienteling objectives.
• Guide the development of top clients and targeted action plans that drive sustainable value growth.
• Oversee recruitment and mapping of potential top-tier client profiles.
• Lead by example on the sales floor, understand client needs, identify improvement opportunities, and maintain a keen awareness of market trends.
• Maximise business opportunities through effective sales floor management and a visible, supportive presence while upholding Louis Vuitton Promise standards.
• Provide consistent, high-quality feedback and on-the-spot coaching, and develop managers’ coaching capabilities.
• Communicate and rigorously implement company policies, standards, and Louis Vuitton procedures.
• Monitor controllable expenses; supervise loss prevention, asset protection, and risk management; and oversee inventory management and store operations in partnership with the Store Director.
• Drive commercial, operational, and leadership excellence; develop the business; and monitor store operations and budget in close collaboration with the Store Director and UK Head Office.

Qualifications

• Commercially minded leader with a thorough understanding of the luxury market gained in a prestigious luxury brand environment.
• Extensive people-management experience in a high-profile luxury retail setting, with a proven ability to lead, inspire, and develop large, multi-level teams.
• World-class customer service standards and an unwavering commitment to exceeding client expectations and cultivating long-standing relationships.
• Exceptional strategic planning, organisational, and operational capabilities, with a track record of driving business growth, managing budgets, and optimising store performance.
• Outstanding interpersonal and communication skills, with the ability to influence stakeholders at all levels and collaborate seamlessly with head-office functions.
• Dynamic, resilient, and results-oriented professional who embodies the prestige, elegance, and core values of Louis Vuitton.
• Applicants must have the legal right to work in the UK; visa sponsorship is unavailable.

Skills

Experience

Minimum 10 years

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.