Louis Vuitton Client Development Manager

About Louis Vuitton

Founded in Paris in 1854, Louis Vuitton stands among the world’s most emblematic luxury maisons, renowned for exceptional craftsmanship, innovation, and the art of travel. As an employer, the Maison offers a distinctive environment where heritage and modernity meet, inviting talents to contribute to a global culture of excellence across retail, design, craftsmanship, client experience, operations, and corporate functions. Louis Vuitton values curiosity, precision, creativity, and entrepreneurial spirit, supporting employees through international opportunities, learning pathways, and a strong commitment to savoir-faire. Its teams are united by a shared ambition to craft enduring desirability and deliver exceptional experiences worldwide.

Role & Responsibilities

• Implement omnichannel client development strategies to grow and retain the local client base, maximize conversion and long-term client value, and cultivate VIC relationships through appointments and engagement across in-store, digital, international-event and exclusive brand-experience touchpoints.
• Ensure existing clienteling tools are available and used effectively in store, including ICON, MyCC, LV Publishing and LV Catalogue; provide guidance and training, and share usage best practices.
• Support the implementation of new clienteling tools and coordinate their rollout across the retail network.
• Gather store feedback on existing tools and business needs, share it with the EMEA Zone, and provide agreed local solutions or adaptations where necessary.
• Champion a clienteling culture and coach the team to build, develop and retain long-term client relationships.
• Share best practices and support Client Advisors in meeting individual client development objectives through regular floor presence, team briefings and targeted coaching.
• Serve as the key contact between the Client Service Centre and the store, ensuring efficient resolution and follow-up of client queries.
• Support the organization and execution of client and press events, private appointments and in-store experiences.
• Set store clienteling priorities and activities with the Store Manager and Client Manager, aligned with business objectives and available budgets.
• Work with the sales team on client-targeting strategies and invitations for store events and activations.
• Support the delivery and follow-up of clienteling initiatives, aiming for strong attendance, engagement and measurable business results.
• Contribute to targeted client communications, including mailings, e-mailings and personalized outreach.
• Develop the store’s top clients through personalized, memorable in-store experiences.
• Identify high-potential clients and support Client Advisors with client recruitment and long-term relationship building.
• Coordinate client gifting in line with brand guidelines and store client development priorities.
• Identify and nominate suitable clients for exclusive brand experiences, events and special activations.
• Use CRM tools and client data to generate insights and actionable recommendations that support store performance.
• Maintain high standards of data capture and quality, coaching the team on client data collection and maintenance.
• Promote and optimize DREAM usage through training and ongoing team support.
• Review the store’s client portfolio to identify recruitment, retention and reactivation opportunities.
• Monitor the performance and ROI of clienteling actions and adjust strategies to maximize results.
• Support client segmentation, profiling and targeting for effective, personalized outreach.
• Review client allocation across the team to support balanced ownership and continuity, including transitions when team members leave.
• Coach and support Client Advisors in developing clienteling habits and daily best practices.
• Foster a collaborative, client-focused team culture and motivate the team to achieve store and client development objectives.
• Deliver on-floor coaching and training in CRM tools, clienteling techniques and personalized client engagement.
• Ensure team members embody brand values and deliver exceptional client experiences aligned with store strategy.
• Manage other client touchpoints to enhance the client experience.

Qualifications

• At least 5 years of experience.
• Must have the legal right to work in the UK; visa sponsorship is unavailable.
• Flexibility to work a rotating shift pattern, including evenings, weekends and public holidays, and across the London store network as business needs require.

Skills

Experience

Minimum 5 years

Workplace

Culture

Louis Vuitton fosters a culture rooted in heritage, craftsmanship, and a relentless pursuit of excellence, where employees contribute to one of the world’s most iconic luxury maisons. Its workplace environment combines creativity, precision, and international collaboration, offering teams the opportunity to grow within a brand that values innovation, client experience, and long-term savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.