Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Act as a brand ambassador, embodying Loro Piana values and ensuring flawless brand expression in the store.
• Use storytelling about heritage, savoir-faire and product uniqueness to strengthen brand desirability and conversion.
• Ensure consistent client experiences through selling ceremony standards and service excellence.
• Execute visual merchandising and brand standards consistently; capture insights and provide feedback to improve brand expression.
• Define store strategy and business development priorities, translating targets into clear action plans.
• Drive business management and profitability by monitoring KPIs, P&L and costs, and taking timely corrective action.
• Use market and competitor insights to identify opportunities and adjust commercial priorities.
• Govern inventory and visual merchandising to support product availability, rotation and consistency of the store image.
• Ensure operational planning, store operations and management, and audit readiness through strong compliance and internal controls.
• Define and execute the clienteling strategy to grow retention, frequency and client value across segments.
• Drive CRM discipline and data capture, ensuring high-quality insights for personalized follow-up.
• Develop the VIC approach and local activations and events in partnership with Headquarters to recruit and engage top clients.
• Own complaint resolution and service recovery, ensuring swift escalation and sustainable improvements.
• Drive the omnichannel journey, ensuring seamless handovers between store and digital touchpoints.
• Build, lead and animate a high-performing team, ensuring effective team management and development.
• Coach on the shop floor and manage performance through clear objectives, feedback and recognition.
• Identify and develop talent, ensuring succession planning and capability growth for the management team.
• Drive engagement, inclusion and wellbeing through consistent communication, team rituals and care.
• Ensure workforce planning, scheduling and workload balance to support business needs and team sustainability.
• Deliver commercial targets and store P&L by defining and executing the store strategy and roadmap.
• Drive an elevated client experience and consistent brand standards across all touchpoints, ensuring excellence in selling ceremony standards, visual merchandising and service.
• Develop the management team by setting clear priorities, monitoring performance and ensuring accountability over time.
• Govern store operations with a strong focus on operational excellence.

Skills

Experience

Minimum 5 years

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.