Loro Piana Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Grow store sales by identifying trends and opportunities and maximising their potential.
• Develop key store categories in collaboration with relevant functions to maximise their potential.
• Implement and drive action plans aligned with business needs and expectations to increase performance.
• Build and develop a strong client base using available support, resources and opportunities.
• Build a collaborative community by networking with internal and external market peers.
• Maintain a thorough understanding of the competitive landscape and market trends, sharing insights and opportunities with key stakeholders to inform business decisions.
• Monitor business performance, results and audit outcomes, and develop targeted action plans as needed.
• Coach and develop the team through consistent feedback; identify strengths and development needs and implement individual development plans with key stakeholders.
• Inspire the team to improve business performance and develop innovative solutions, fostering an entrepreneurial, empowering and motivating environment.
• Identify, recruit and develop talent, and partner with key stakeholders on succession planning.
• Guide new team members through onboarding with dedicated support and regular check-ins.
• Keep the team informed and engaged on business updates through daily briefings, training sessions and one-to-ones.
• Optimise team schedules and shop-floor coverage in response to business needs.
• Promote a client-centric store mindset focused on exceeding client expectations.
• Set an example for exceptional client connections and coach the team on the selling ceremony.
• Plan and manage client flow so every client is promptly acknowledged, attended to and given tailored service.
• Build and develop the client database by improving data quality and quantity.
• Train and develop the team’s confidence and expertise in after-sales service.
• Understand and communicate operational policies, standards and procedures, ensuring consistent implementation across the team.
• Oversee inventory management to maintain accuracy and accountability.
• Oversee visual merchandising practices and standards, ensuring the store image and product care meet corporate guidelines and keeping the team aligned and informed.
• Align store processes and procedures to deliver a seamless client experience, including adherence to health and safety regulations, maintaining store facilities to high standards, observing uniform and grooming guidelines, and effective partnership between front- and back-of-house teams.
• Undertake additional duties and management responsibilities as required.

Qualifications

• Proven experience in a similar retail environment, successfully leading and developing diverse teams.
• Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
• Lead with empathy and curiosity to actively listen and understand others.
• Strong commercial acumen.
• Adaptable, agile, creative, commercially minded and solution-focused.
• Deep passion for and knowledge of the products and luxury industry.
• Client-centric mindset and passion for consistently exceeding expectations.
• Collaborative team player able to work across diverse stakeholders.
• Fluent spoken and written English; proficiency in additional languages is a plus.

Skills

Experience

Minimum 5 years

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.