Loro Piana Senior Client Advisor

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Achieve individual and team objectives, take accountability for sales results, and support colleagues in driving collective success.
• Deliver an exceptional client experience by greeting, listening to, assisting, and advising clients, with the aim of exceeding their expectations.
• Understand and confidently communicate Loro Piana’s history and heritage.
• Present product categories with expert knowledge to support cross-selling and upselling.
• Engage clients from diverse backgrounds, helping them feel at ease and building lasting, meaningful relationships.
• Maintain client relationships through regular communication by email, phone, messages, and other channels.
• Develop and grow a client book, keeping client profiles accurate in company systems.
• Demonstrate sales leadership and advanced clienteling skills, using available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
• Contribute collaboratively to store-wide activities and shared objectives.
• Support visual merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization in front- and back-of-house areas.
• Support inventory management and ad hoc back-of-house tasks.
• Follow company policies and procedures, including Loro Piana grooming and behaviour standards.
• Support management in developing the team by mentoring and guiding new joiners.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset and a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic approach to clients and team members.
• Strong commercial mindset and the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative approach, with a naturally inclusive and open-minded mindset.
• Strong passion for and knowledge of the products and luxury industry.
• Committed team player with a collaborative approach across key stakeholders.
• Fluent spoken and written English; proficiency in additional languages is a plus.

Skills

Experience

Minimum 3 years

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.