Loro Piana Senior Client Advisor

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Achieve individual and team sales objectives whilst maintaining accountability and supporting colleagues to drive collective success
• Deliver an exceptional client experience through thoughtful greeting, active listening, expert product consultation, and consistently exceeding expectations
• Demonstrate comprehensive knowledge of brand heritage, product categories, and luxury market positioning to facilitate cross-selling and upselling
• Build and nurture a personal client portfolio through meaningful engagement, maintaining accurate profiles using company systems
• Execute advanced clienteling strategies to acquire new clients and cultivate long-term relationships through targeted communication via multiple channels
• Maintain regular client contact through email, telephone, messaging, and personalized outreach to foster lasting connections
• Collaborate effectively across the team to contribute to store-wide activities, visual merchandising standards, and shared objectives
• Support visual merchandising initiatives in accordance with Loro Piana's brand guidelines and aesthetic standards
• Maintain immaculate product presentation and organization across sales and storage areas
• Oversee inventory management, stock rotation, and back-of-house operations as required
• Mentor and guide new team members, demonstrating sales leadership and professional development commitment
• Uphold Loro Piana's standards of conduct, grooming, and adherence to company policies and procedures

Qualifications

• Proven experience in luxury retail or similar client-centric environment
• Demonstrated track record of achieving individual sales targets and contributing to team performance metrics
• Exceptional communication and interpersonal skills with ability to build and manage a substantial client portfolio
• Deep product knowledge and passion for the luxury industry
• Client-centric mindset with proven ability to consistently exceed service expectations
• Strong commercial acumen with ability to balance performance goals with collaborative team dynamics
• Flexible, adaptable, and creative problem-solving approach
• Naturally inclusive, open-minded, and empathetic in client and colleague interactions

Skills

Experience

Minimum 3 years of proven experience in luxury retail or similar client-centric sales environment, with demonstrated success in achieving performance targets and building client relationships.

Workplace

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.