- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Store Manager leads the commercial performance and development of a retail team across L’Oréal Luxe’s luxury brand portfolio, reporting to the Retail Area Manager. The role combines team coaching, business analysis, client acquisition and VIP retention, stakeholder collaboration, and oversight of store operations. This is a permanent, full-time position and part of the Talent Community for future opportunities.
Role & Responsibilities
- Take overall accountability for the store’s commercial performance, leading and developing the retail team and reporting to the Retail Area Manager.
- Lead the team to achieve retail KPIs, analyse performance data, and drive sales growth and market share.
- Coach and mentor Beauty Advisors, providing regular constructive feedback on luxury consultation rituals, product storytelling, and beauty tech applications.
- Build collaborative relationships with department store managers and retail hosts to secure prime promotional space and commercial alignment.
- Drive client acquisition and VIP retention strategies, and execute brand event calendars and launch activations.
- Oversee store operations, including availability of top SKUs and testers, visual merchandising compliance, and rota scheduling on Tamigo.
Qualifications
- Commercial acumen and inspiring leadership, with the ability to champion retail excellence and develop team potential.
- Ability to analyse retail metrics, manage floor productivity, and implement commercial growth plans.
- Proven track record in recruiting, coaching, and developing retail sales teams to deliver service excellence.
- Focus on elevated luxury consultations, VIP customer retention, and brand event execution.
- Strong interpersonal skills to build productive partnerships with host store management and cross-functional teams.
- Competence in stock inventory control, visual merchandising standards, and workforce planning systems.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Opportunities for professional growth, early responsibility, an inclusive workplace, and the chance to contribute to brands’ societal and environmental causes.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.