- Location
- Belfast Northern Ireland UK
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Retail Team Manager leads and develops a multi-brand beauty team at House of Fraser Belfast, delivering luxury customer experiences and retail performance. The permanent, full-time role is based on 37.5 hours per week and spans sales growth, client loyalty, team development and counter operations.
Role & Responsibilities
- Lead and develop the store team to deliver a world-class consumer experience and exceed retail performance targets across the brand portfolio.
- Coach and provide feedback to ensure exceptional customer service across all brands and store touchpoints.
- Act as a L’Oréal Luxe brand ambassador, delivering personalised luxury service and upholding merchandising standards.
- Demonstrate products, immerse customers in brand histories, and provide tailored product knowledge, tips and techniques to meet customer needs, including services across categories and beauty technology offerings.
- Inform new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
- Develop and execute retail plans to achieve and exceed store targets and KPIs, drive long-term growth and profitability, identify risks and opportunities, and support sustainable results.
- Create and implement an annual calendar of events and animations that deliver memorable customer experiences, build excitement for L’Oréal Luxe brands and grow the store portfolio.
- Generate creative ideas and implement innovative strategies to grow new business, leveraging product launches and brand anniversaries.
- Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.
- Lead the recruitment and selection of Beauty Advisors to attract top talent and build a high-performing team.
- Oversee onboarding and comprehensive brand-portfolio training for new team members, and drive ongoing development to improve individual performance and team effectiveness.
- Provide regular coaching and timely feedback on productivity, service levels, product knowledge and selling skills; recognize achievements and identify development areas.
- Monitor team performance, identify underperformance and implement strategies to improve results.
- Address and resolve team HR issues to foster a positive, productive working environment.
- Implement brand visual-merchandising guidelines and maintain luxury counter standards, including hygiene, housekeeping, cleanliness, organisation and an inviting environment.
- Contribute to team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly online and offline administrative tasks using Tamigo and One Retail.
- Maintain adequate stock levels, including stock of top-performing SKUs, and manage testers and point-of-sale materials.
Skills
Workplace
This position is based in Belfast, Northern Ireland, UK.
Explore jobs in Northern Ireland or in the UK.
Benefits
Competitive salary and commission scheme; access to products from over 35 L’Oréal brands through the exclusive staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental-health and financial-wellbeing support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Manager», «Retail Supervisor», «Beauty Retail Manager», «Retail Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.