L’Oréal Luxe Regional Skincare Specialist

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Design and deliver innovative skincare events and in-store activations that generate customer interest in L’Oréal Luxe brands.
• Coach and guide team members on skincare to support excellent customer service and sales performance.
• Provide personalised skincare consultations, recommendations and solutions tailored to customers’ needs and concerns.
• Deliver the Be Luxe service model consistently, creating a premium, personalised customer experience.
• Demonstrate products, bring brand heritage to life, and share product knowledge, tips and techniques suited to customer needs.
• Represent L’Oréal Luxe brands through personalised service and merchandising standards.
• Keep abreast of makeup, skincare and wellness trends to provide expert advice and recommendations.
• Meet individual and counter sales targets agreed with the line manager.
• Build authentic customer relationships in-store and through digital channels to encourage loyalty and repeat business.
• Promote upcoming in-store events, promotions and brand activations, and travel to leading regional retail locations to activate the skincare category and share expertise.
• Represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
• Participate in team activities and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain high hygiene and housekeeping standards to keep the counter clean, organised and inviting.
• Achieve event targets, contribute to regional category performance, deliver an exceptional consumer experience, and create social content.

Qualifications

• Passion for skincare and the ability to share expertise and provide personalised advice on skincare routines.
• Ability to build authentic relationships, put customers at ease, and help them develop beauty routines that express their individual style.
• Active on social media and knowledgeable about current skincare and beauty trends; able to engage with people online and in person and build a skincare community.
• Driven, ambitious and comfortable with challenges; enthusiastic about creating innovative in-store experiences and achieving results.
• Strong affinity with the L’Oréal Luxe mission, values and brands, and enthusiasm for representing them.

Skills

Benefits

Commission scheme; access to a staff shop with products from more than 35 L’Oréal brands; 30 days of holiday including bank holidays; discounted dental insurance; mental-health and financial-wellbeing support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.