L’Oréal Luxe Regional Skincare Specialist

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Design and deliver innovative skincare events and activations that build customer interest and excitement for L’Oréal Luxe brands.
• Coach and guide team members on skincare so they can provide exceptional customer service and achieve sales goals.
• Provide personalised skincare consultations, recommendations and tailored solutions to address customers’ individual needs and concerns.
• Deliver the Be Luxe service model consistently, creating a premium, personalised experience for every customer.
• Demonstrate products, bring brand heritage to life, and share tailored product knowledge, tips and techniques.
• Represent L’Oréal Luxe brands through personalised service and merchandising standards.
• Keep abreast of makeup, skincare and wellness trends to offer informed advice and personalised recommendations.
• Achieve individual and counter sales goals agreed with the line manager.
• Build authentic customer relationships in-store and through digital channels to foster loyalty and repeat business.
• Promote upcoming in-store events, promotions and brand activations to new and existing customers; travel to leading regional stores to activate the skincare category and share expertise.
• Represent L’Oréal Luxe brands on internal and external social media platforms in accordance with company guidelines.
• Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain high standards of hygiene and housekeeping, keeping the counter clean, organised and inviting.
• Achieve event targets, contribute to regional category performance, deliver an exceptional consumer experience, and create social media content.

Qualifications

• Passion for skincare and enthusiasm for sharing expertise.
• Ability to provide personalised advice and help customers develop skincare routines.
• Ability to build authentic relationships and make customers feel comfortable.
• Strong awareness of current skincare and beauty trends, with the ability to connect with people online and in person and build a skincare community.
• Drive, ambition and enthusiasm for challenges, innovative in-store experiences and achieving results.
• Commitment to L’Oréal Luxe’s mission and values, with enthusiasm for representing its brands.

Skills

Benefits

Commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.