L’Oréal Luxe Cosmetics Advisor

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Consistently deliver the One Luxe service model, providing each customer with a premium, personalised experience.
• Demonstrate products, bring customers into the brands’ heritage, and share tailored product knowledge, tips and techniques to meet their needs.
• Represent L’Oréal Luxe as a brand ambassador, delivering a luxurious customer experience through personalised service and merchandising standards.
• Keep abreast of make-up, skincare and wellness trends to provide expert advice and personalised recommendations.
• Achieve individual and counter sales targets agreed with the line manager.
• Build authentic customer relationships in store and through digital channels to foster loyalty and repeat business.
• Inform new and existing customers about upcoming in-store events, promotions and brand activations.
• Design and deliver innovative, engaging events and animations that generate interest in L’Oréal Luxe brands.
• Represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
• Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using designated platforms, including Tamigo and One Retail.
• Maintain high standards of hygiene and housekeeping, keeping the counter clean, organised and inviting.

Qualifications

• Passion for beauty and the ability to share expertise through personalised advice and product recommendations.
• Ability to build authentic relationships, put customers at ease, understand their individual style and help them create a beauty routine that expresses their identity.
• Active on social media and knowledgeable about current make-up and beauty trends, with the ability to engage people online and in person and build a skincare community.
• Driven, ambitious and comfortable taking on challenges, with enthusiasm for creating innovative in-store experiences and achieving results.
• Enthusiasm for L’Oréal Luxe’s mission, values and brands, and readiness to represent them.

Skills

Benefits

Commission scheme; access to products from more than 35 L’Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.