L’Oréal Luxe Beauty Team Leader

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Lead and develop the store team to deliver a world-class customer experience and exceed retail performance targets across the store’s brand portfolio.
• Coach and give feedback to ensure the team provides exceptional luxury service across brands and store touchpoints.
• Act as a L’Oréal Luxe brand ambassador, delivering personalised service and upholding merchandising standards.
• Demonstrate products, convey brand heritage, provide tailored product knowledge, tips and techniques, and present services across categories and beauty technology.
• Inform new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
• Develop and execute retail plans to meet and exceed store targets and KPIs, promote long-term growth and profitability, and identify risks and opportunities.
• Create and implement an annual calendar of events and animations that deliver memorable customer experiences and support growth across the store portfolio.
• Develop creative ideas and innovative strategies to grow new business, leveraging product launches and brand anniversaries.
• Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.
• Lead the recruitment and selection of Beauty Advisors, identifying and attracting talent to build a high-performing team.
• Lead onboarding and comprehensive training for new team members, introducing them to the L’Oréal Luxe brand portfolio and supporting their continued development.
• Provide regular coaching and timely feedback on team productivity, service levels, product knowledge and selling skills; recognise achievements and identify improvement areas.
• Monitor team performance, identify underperformance and implement strategies to improve results.
• Address and resolve team HR issues to support a positive, productive work environment.
• Implement brand visual merchandising guidelines and maintain high standards of hygiene and housekeeping at the counter.
• Participate in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain adequate stock levels, including stock-in-trade for top-performing SKUs, and manage testers and point-of-sale materials.

Skills

Benefits

Commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.