L’Oréal Luxe Beauty Advisor

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Deliver the One Luxe service model, providing every customer with a premium, personalised experience.
• Demonstrate products, share brand heritage and product knowledge, and provide tailored tips and techniques to meet customer needs.
• Represent L’Oréal Luxe as a brand ambassador, delivering luxurious service and maintaining merchandising standards.
• Stay informed about make-up, skincare and wellness trends to provide expert advice and personalised recommendations.
• Meet individual and counter sales goals agreed with the line manager.
• Build authentic customer relationships in store and through digital channels to foster loyalty and repeat business.
• Inform new and existing customers about upcoming in-store events, promotions and brand activations.
• Design and deliver engaging events and animations that generate interest in L’Oréal Luxe brands.
• Represent L’Oréal Luxe brands on internal and external social media platforms in line with company guidelines.
• Contribute to team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain high hygiene and housekeeping standards and keep the counter clean, organised and inviting.

Qualifications

• Passion for beauty and the ability to provide personalised advice and help customers find suitable products.
• Ability to build authentic relationships, help customers feel comfortable, understand their individual style and support them in creating a beauty routine that expresses their identity.
• Active on social media and knowledgeable about current make-up and beauty trends, with the ability to connect with people online and in person and build a skincare-focused community.
• Driven, ambitious and motivated by challenges, with enthusiasm for creating innovative in-store experiences and achieving results.
• Belief in the L’Oréal Luxe mission and values, with a passion for its brands and representing them.

Skills

Benefits

Competitive salary and commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial wellbeing support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.