Loewe Retail Team Leader

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

The Retail Team Leader supports LOEWE’s store management with daily team leadership, operational duties, and sales, while helping the team meet its objectives and delivering exceptional client service. This is a permanent, full-time, on-site position requiring a minimum of five years’ experience.

Role & Responsibilities

• Assist store management with the day-to-day management of the team.
• Act as Manager on Duty when management is absent.
• Open and close the store in the absence of management.
• Support management in delivering team training and coaching.
• Achieve individual and team objectives as an engaged team player.
• Provide exceptional customer service by greeting, listening to, assisting, and advising clients, while exceeding their expectations.
• Share LOEWE’s brand history and heritage with the team and clients.
• Use product knowledge to highlight product categories and cross-sell and upsell.
• Engage with diverse clients, put them at ease, and develop lasting relationships.
• Develop and grow a client book, updating client information in the relevant company tools.
• Participate and collaborate in store activities that contribute to overall objectives.
• Participate in visual merchandising in line with LOEWE’s visual standards.
• Maintain products efficiently and keep front- and back-of-house areas clean, secure, and organized.
• Support inventory management and ad hoc back-of-house tasks.
• Follow company policies and procedures, including LOEWE’s grooming and conduct standards.

Qualifications

• Experience in a similar retail role.
• A deep interest in fashion, art, and culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization, and multitasking skills.
• Ability to lead and inspire the team to perform at its best.
• Ability to adapt comfortably and connect with different employees and clients.
• Effective communication skills and sensitivity in building and maintaining a client book.
• Results-driven with a commercial mindset and a strong team-player attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent English; an additional language is a bonus.

Skills

Experience

Minimum 5 years

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.