Loewe Account Manager

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Perfumes Loewe is seeking a full-time, permanent Account Manager at Selfridges in Birmingham. The role leads and coaches Beauty Consultants, drives sales and cross-selling, delivers personalised luxury service, manages stock and counter operations, and develops business through events and collaborations.

Role & Responsibilities

• Set personal and team targets in line with company expectations.
• Proactively sell LOEWE Perfumes products and provide luxury customer service.
• Lead and coach the team so that team members understand and achieve sales targets.
• Proactively cross-sell across product categories to increase average transaction value (ATV) and average transaction units (ATU).
• Educate and train team members on LOEWE Perfumes’ brand stories.
• Maintain knowledge of all LOEWE Perfumes products, recommend personalised products to clients, and confidently and appropriately address objections.
• Initiate contact with customers and welcome them at the counter and through traffic-stopping engagement.
• Manage team members and counter administration, identify coaching and development opportunities, and provide training and guidance.
• Manage stock in partnership with the Area Manager to ensure sufficient stock levels.
• Grow the business through events and collaborations.
• Complete operational and administrative tasks to the best of one’s ability.
• Participate in visual merchandising management and ensure it aligns with corporate guidelines.
• Follow company procedures and policies outlined in the employee handbook.
• Build relationships with store management and follow store policies and procedures.
• Carry out additional duties as directed by the management team.

Qualifications

• At least 3 years of experience.
• Entrepreneurial approach, actively seeking opportunities to grow the business through events and generate sales.
• Organised and able to manage paperwork, team members, Department and Area Managers, while meeting client needs.
• Tenacious and willing to go the extra mile to provide customers with the highest standard of luxury service.
• Self-confident and comfortable approaching and engaging customers, with strong selling skills.
• Knowledge of cosmetics and make-up application, with the ability to demonstrate products.
• Excellent communication skills and the ability to identify products suited to customer needs.
• Immaculate grooming and presentation, embodying the elegance associated with LOEWE Perfumes.

Skills

Experience

Minimum 3 years

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.