Le Labo Counter Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Le Labo Counter Manager role in Cardiff – lead a beauty retail team, drive sales targets, and manage store operations for Estée Lauder Companies.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and customer relationship management
- Plan and execute impactful in-store events and front-line marketing initiatives
- Manage financial planning, budgeting, and resource allocation for store operations
- Build and maintain extensive customer networks through relationship management
- Hold team members accountable to performance standards while fostering a culture of respect and cooperation
- Oversee store operations including inventory management and computerised systems
- Drive continuous improvement in customer experience and team performance
Qualifications
- Proven leadership and team management experience in a fast-paced retail environment
- Strong verbal and written communication skills with excellent interpersonal abilities
- Demonstrated customer service excellence and ability to influence others
- Results-oriented mindset with high drive to meet objectives and performance standards
- Strategic planning and business execution capability
- Experience developing financial plans and managing budgetary resources
- Proficiency with computerised systems, email, and Microsoft Excel
- High attention to detail and strong organisational skills
Skills
Experience
Retail sales experience combined with proven team leadership in a retail or beauty environment. The degree of experience required is dependent on business and store size. Demonstrated experience in strategic planning, business development, and resource management preferred.
Education
No specific educational qualification stated; retail management or business administration background preferred but not essential.
Workplace
This position is based in Cardiff, Wales, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Point of Sale Manager», «Sales Team Leader», «Counter Supervisor», «Retail Counter Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.