Le Labo Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead position at Le Labo (Estée Lauder) in Kent, UK; driving sales, operations, and brand excellence at a premium fragrance counter.
Role & Responsibilities
- Drive sales turnover and market share whilst maintaining consistent consumer focus and brand image representation
- Maximize sales performance through effective selling techniques, delivery of exceptional service, and adherence to retail standards
- Plan and execute visual merchandising layouts according to brand guidelines and commercial requirements
- Manage daily stock replenishment, delivery coordination, and inventory administration within company timeframes
- Develop and implement local marketing and events initiatives aligned with retailer activity and brand strategy
- Deliver comprehensive product knowledge to ensure consumers receive industry-leading consultation and product recommendations
- Manage consumer complaints and refunds in accordance with company guidelines, escalating to Area Manager when appropriate
- Maintain retail standards and housekeeping to premium levels through daily review and corrective action
- Ensure compliance with all health, safety, and security policies, minimizing stock loss and maintaining a safe environment
- Monitor competitor activities, market trends, and emerging opportunities to inform strategic decisions
- Leverage social media and digital tools to amplify brand awareness, drive engagement, and enhance brand image
- Develop consumer recruitment and retention strategies to build a loyal customer base
Qualifications
- Proven experience in fast-paced retail and consumer-facing environments
- Commercial understanding and awareness of the beauty and luxury retail industry
- Effective communication, organization, and prioritization skills
- Ability to drive self-development and continuous learning
Skills
Experience
Proven experience in a fast-paced retail or consumer-facing environment, ideally within beauty, fragrance, or luxury retail sectors. Demonstrated commercial acumen and the ability to drive sales through effective team leadership, visual presentation, and customer engagement strategies.
Education
No specific educational qualification stated; strong retail operations background and luxury brand knowledge preferred.
Workplace
This position is based in Dartford, England, UK, within easy reach of London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Labo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance Counter Manager», «Beauty Counter Supervisor», «Point of Sale Lead», «Retail Counter Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.