- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme seeks a Skincare Specialist in London for a fixed-term, full-time role at Harrods, working 37.5 hours. The specialist delivers personalised skincare consultations, events and customer experiences, supports team expertise and sales performance, and maintains counter and administrative standards. The role includes a commission scheme, 30 days of holiday including bank holidays, discounted dental insurance and wellbeing resources.
Role & Responsibilities
- Design and deliver engaging skincare events and in-store activations to generate customer interest in Lancôme.
- Coach and guide team members on skincare to support exceptional customer service and sales performance.
- Provide personalised consultations, recommendations and skincare solutions tailored to customers’ individual needs and concerns.
- Deliver the Lancôme service model and a premium, personalised customer experience.
- Demonstrate products, share Lancôme’s heritage, and provide tailored product knowledge, tips and techniques to meet customer needs.
- Represent Lancôme through personalised service and merchandising that uphold the brand’s standards.
- Maintain knowledge of skincare, make-up and wellness trends to offer expert advice and personalised recommendations.
- Achieve individual and counter sales goals agreed with the line manager.
- Build authentic customer relationships in-store and through digital channels to foster loyalty and repeat business.
- Inform new and existing customers about upcoming in-store events, promotions and brand activations.
- Represent Lancôme Beauty and share expertise on internal and external social media platforms in line with company guidelines.
- Participate in team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
- Maintain high hygiene and housekeeping standards to keep the counter clean, organised and inviting.
Qualifications
- Passion for skincare and the ability to share expertise, provide personalised advice and help customers find suitable skincare routines.
- Ability to build authentic relationships, help customers feel comfortable, understand their individual style and support them in creating a beauty routine that expresses who they are.
- Active use of social media and awareness of current skincare and beauty trends; ability to connect with people online and in person and build a skincare community.
- Drive, ambition and enthusiasm for challenges, innovative in-store experiences and achieving results.
- Commitment to Lancôme’s mission and values, with enthusiasm for representing the brand.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Commission scheme; access to the staff shop featuring products from more than 35 L'Oréal brands; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial wellbeing support resources; referral bonuses; sustainability initiatives through L'Oréal for the Future.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Lancôme, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Skincare Advisor», «Skincare Consultant», «Beauty and Skincare Advisor», «Skincare Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.