- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 2, 2026
About La Mer
La Mer is a globally revered luxury skincare house, born from Dr. Max Huber’s quest to harness the restorative power of the sea and defined by its iconic Miracle Broth™. As an employer, La Mer offers talent the rare opportunity to work at the intersection of scientific curiosity, artisanal precision, and high-touch luxury service. Within the Estée Lauder Companies portfolio, the brand cultivates a culture of excellence, collaboration, and thoughtful innovation, where teams contribute to exceptional client experiences, refined product storytelling, and uncompromising quality. La Mer seeks individuals who bring elegance, integrity, and a passion for transformative beauty.
La Mer is seeking a Counter Manager at H Beauty Edinburgh to lead, coach and develop Sales Associates while delivering sales, customer service and operational targets. The role owns customer recruitment and retention, business planning, in-store events and team performance; it is a full-time, regular position at 37.5 hours per week.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and team leadership.
- Guide and hold the team accountable for performance.
- Anticipate, recognise and meet customers’ needs, delivering exceptional customer service.
- Manage customer relationships and contribute to business planning, consumer insights, event management and front-line marketing.
Qualifications
- Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
- Retail sales experience; the level of experience required depends on the business and store size.
- Team leadership experience.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system, including email and Microsoft Excel.
- Effective verbal and written communication skills and excellent interpersonal skills.
- Strong customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards and pursue goals beyond requirements or expectations.
- Ability to recognise others’ development needs and strengthen their capabilities.
- Diplomacy and tact when handling difficult customer service situations.
- Ability to cultivate and maintain extensive informal networks.
- Ability to model respect, helpfulness and cooperation.
- Strong attention to detail and organisational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
Skills
Experience
Retail sales experience; the level of experience required depends on business and store size.
Workplace
The successful candidate will be located in Edinburgh, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
La Mer fosters a refined, innovation-led workplace where scientific curiosity, artisanal craftsmanship, and a deep respect for the brand’s ocean-inspired heritage shape every decision. As an employer, it encourages collaboration, excellence, and high-touch service, empowering teams to deliver transformative luxury skincare experiences with precision and care.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like La Mer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Cosmetics Counter Manager», «Beauty Department Manager», «Beauty Sales Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.