La Mer Counter Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
La Mer Counter Manager role at Fenwicks Bracknell. Lead a sales team in this full-time, first-level management position in prestige beauty retail.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to consistently achieve sales and customer service targets
- Execute a strategic, agile business plan with total accountability for counter performance and profitability
- Manage customer recruitment and retention through targeted campaigns, impactful in-store events, and exceptional relationship management
- Oversee all operational standards, inventory management, and compliance requirements at point of sale
- Develop and implement financial plans, manage departmental resources, and monitor performance against KPIs
- Foster a high-performing team culture whilst maintaining individual accountability and performance standards
- Leverage business planning, consumer insights, and front-line marketing to drive counter growth and brand presence
Qualifications
- Demonstrated retail sales experience with proven track record of meeting sales targets
- Proven team leadership and coaching capabilities with experience managing direct reports
- Strategic planning and execution experience; ability to develop and manage financial plans
- Strong verbal and written communication skills with excellent interpersonal abilities
- Customer service excellence; proven ability to anticipate and address customer needs
- Proficiency with computerised systems, Microsoft Excel, and email platforms
- Exceptional organizational skills with meticulous attention to detail
- Ability to work both autonomously and collaboratively within a team environment
- Diplomatic approach to managing challenging customer situations
Skills
Experience
Demonstrated experience in retail sales with proven team leadership capabilities, gained in a fast-paced retail environment. Experience in strategic planning and execution is essential. The degree of experience required may vary depending on store size and business complexity.
Education
No specific formal qualification stated; relevant retail or business qualifications would be advantageous.
Workplace
The successful candidate will be located in Bracknell, England, UK, with easy access to London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like La Mer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Lead», «Retail Counter Supervisor», «Sales Team Leader», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.