Kiehl’s Skincare Specialist

About Kiehl’s

Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.

Role & Responsibilities

• Design and deliver innovative skincare events and activations that build customer interest and excitement for Kiehl’s products.
• Coach and guide team members on skincare, enabling them to provide exceptional customer service and achieve sales goals.
• Provide personalized skincare consultations and product recommendations tailored to individual customer needs.
• Deliver the Kiehl’s service model consistently, creating a welcoming and personalized experience for every customer.
• Demonstrate products, share Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Represent Kiehl’s through personalized service and high merchandising standards.
• Keep up to date with skincare and wellness trends to provide expert advice and personalized recommendations.
• Meet individual and counter sales goals agreed with the line manager.
• Build authentic customer relationships in-store and through digital channels to foster loyalty and repeat business.
• Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Represent Kiehl’s and share expertise on internal and external social media platforms in accordance with company guidelines.
• Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain high standards of hygiene and housekeeping to keep the counter clean, organised, and inviting.

Qualifications

• Passion for skincare and the ability to share expertise, provide personalised advice, and help customers find products for healthy, radiant skin.
• Ability to build authentic relationships, make customers feel comfortable, understand their needs, and help them create personalised skincare routines.
• Awareness of current skincare and wellness trends and the ability to connect with people in-store and online.
• Drive, ambition, and enthusiasm for challenges, creating innovative in-store experiences, and achieving strong results.
• Belief in Kiehl’s mission and values, with enthusiasm for representing the brand.

Skills

Benefits

Competitive salary and commission scheme; access to products from over 35 L'Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; ongoing training and mentorship; comprehensive onboarding during the first three months; regular training events and exclusive product previews; access to an internal self-directed learning platform; career development opportunities.

Culture

Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.