- Employment
- Part-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is seeking a part-time Skincare Specialist for its Glasgow boutique, working 24 hours per week on a permanent contract. The role combines personalized skincare consultations, team coaching, events and activations, customer relationship building, sales targets, brand advocacy, and counter operations. Support includes onboarding, ongoing training and mentorship, product previews, and career development opportunities.
Role & Responsibilities
- Design and deliver innovative skincare events and activations that generate customer interest in Kiehl’s products.
- Coach and guide team members on skincare to help them provide exceptional customer service and meet sales goals.
- Provide personalized skincare consultations and recommendations tailored to individual customer needs.
- Deliver Kiehl’s service model consistently, creating a welcoming, personalized experience for every customer.
- Demonstrate products and share Kiehl’s heritage, product knowledge, tips, and techniques tailored to customer needs.
- Represent Kiehl’s through exceptional service and merchandising standards.
- Stay informed about skincare and wellness trends to provide expert advice and personalized recommendations.
- Meet individual and counter sales goals agreed with the line manager.
- Build authentic customer relationships in-store and through digital channels to foster loyalty and repeat business.
- Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Represent Kiehl’s and share expertise on internal and external social media platforms in accordance with company guidelines.
- Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
- Maintain high hygiene and housekeeping standards, keeping the counter clean, organised, and inviting.
Qualifications
- Passion for skincare and the ability to share expertise, provide personalized advice, and help customers choose products for healthy, radiant skin.
- Ability to build authentic relationships, make customers feel comfortable, understand their needs, and help them create a skincare routine suited to their individuality.
- Awareness of current skincare and wellness trends and an ability to connect with people in-store and online.
- Drive, ambition, and enthusiasm for challenges, creating innovative in-store experiences, and achieving strong results.
- Belief in Kiehl’s mission and values, with enthusiasm for representing the brand.
Skills
Workplace
The successful candidate will be located in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
Competitive salary and commission scheme; access to products from over 35 L'Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.