Kendo Retail Supervisor

About Kendo

Kendo is a dynamic beauty brand incubator within the LVMH family, renowned for creating and scaling distinctive names that shape contemporary prestige beauty. Since its founding in 2010, the company has combined entrepreneurial agility with the resources and standards of a global luxury group, fostering brands such as Fenty Beauty, Fenty Skin, Ole Henriksen, and KVD Beauty. As an employer, Kendo offers an inventive, fast-moving environment where creativity, commercial rigor, inclusivity, and digital fluency converge. Its teams are encouraged to challenge convention, build culturally resonant products, and contribute to a portfolio defined by innovation, authenticity, and global ambition.

Role & Responsibilities

• Guide, inspire and motivate full-time and part-time Retail Artists, including managing staffing rotation schedules, coaching sales and artistry skills, and setting individual sales goals.
• Model exceptional product knowledge and service, and lead Artists in delivering a seamless customer experience and building a loyal clientele to drive sales.
• Oversee sales goals and payroll investment to achieve financial targets.
• Take a strategic approach to building and developing the brand business within the store.
• Build effective relationships with Sephora management and Kendo colleagues to drive business results and implement best practices.
• Develop plans to continually strengthen the team's sales, artistry and customer service skills.
• Manage in-store testers and samples.
• Demonstrate respect, initiative, enthusiasm and flexibility, represent the brand professionally and ethically, and follow Kendo, brand and Sephora guidelines.
• Build positive, collaborative relationships with the team and store partners.
• Maintain excellent personal grooming standards.

Qualifications

• Previous experience working in a luxury store environment.
• Accomplished, high-level make-up artistry background.
• At least 2 years of retail experience supervising an account at the same level.
• Proven ability to think strategically and strong business acumen.
• Experience building and executing a clientele strategy.
• Ability to lead, develop and motivate staff, including conflict resolution and problem-solving skills.
• Experience in forward planning and achieving financial goals.
• Strong customer service, clientele and communication skills.
• Excellent organizational skills.
• Strong commercial awareness.
• Self-starter who is confident, professional, adaptable and energetic, with a modern, firm yet fair approach.
• Knowledge of and passion for the beauty industry.
• Results-driven, courteous and professional, with a commitment to maintaining a positive brand image.

Skills

Experience

At least 2 years of retail experience supervising an account at the same level; minimum 3 years overall.

Culture

Kendo offers a fast-moving, entrepreneurial culture where brand builders, creatives, and beauty experts collaborate to develop distinctive global beauty brands. As part of the LVMH ecosystem, it combines the agility of an independent incubator with the standards, resources, and international perspective of a luxury group. The environment values innovation, inclusivity, commercial excellence, and hands-on ownership at every level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.