John Lobb Store Manager – Factory Shop

About John Lobb

John Lobb, a prestigious name in the world of luxury footwear, is renowned for its commitment to craftsmanship and quality. As part of the Hermès Group, John Lobb benefits from the rich heritage and global reach of one of the most esteemed luxury conglomerates. The brand offers a unique working environment where tradition meets innovation, providing employees with opportunities to grow within the luxury sector.

Role & Responsibilities

• Lead and participate in sales floor operations, serving customers with expert advice on shoes, shoe care, and accessories
• Develop and maximize sales opportunities while ensuring exceptional customer retention and experience
• Coordinate and manage bi-annual sales events and projects, ensuring adequate stock preparation, timely client communication, and achievement of budgeted revenue targets
• Develop comprehensive knowledge of all John Lobb products, their features, and benefits
• Maintain in-store displays in alignment with visual merchandising guidelines, ensuring they remain fresh, relevant, and visually compelling
• Manage customer queries and correspondence promptly, including inquiries regarding opening times and stock availability
• Process internal employee orders while maintaining strict adherence to internal policies and accurate record-keeping
• Monitor sales trends using appropriate indicators and propose initiatives to achieve monthly sales targets
• Contribute to the compilation, maintenance, and utilization of an accurate customer database in support of CRM initiatives
• Produce daily transaction sheets for the accounts department and manage banking and cash reconciliation
• Maintain accurate weekly and monthly reports on sales and store performance
• Manage stocktakes twice yearly and conduct bi-weekly cycle counts
• Maintain detailed stock and sales database in Cegid and produce ad hoc reports as required
• Ensure proper stock storage, handling, and participation in receiving and maintenance processes
• Refine and improve internal systems to ensure efficient store operations
• Answer phones and door buzzer as needed
• Participate in security activities and safeguard stock and company property
• Liaise with the wider John Lobb team to support store requirements
• Undertake projects and responsibilities at the direction of the EME Sales Director
• Deliver training to all new factory shop staff, including agency workers
• Ensure the factory shop remains compliant with GDPR regulations, particularly regarding customer data

Qualifications

• Minimum 1 year of previous retail experience at a managerial level
• Exceptional customer service skills
• Excellent spoken communication abilities
• Spirit of cooperation and ability to foster a friendly working environment
• Responsible and conscientious approach with strong organizational and independent work capabilities
• Willingness to engage in physical work
• Good knowledge of Microsoft Office, particularly Excel
• Experience in retail administration with a solid understanding of CRM and database systems
• Knowledge of Cegid software is advantageous

Skills

Experience

Minimum 1 year of previous experience in a retail background at a managerial level.

Workplace

Culture

John Lobb fosters a culture of excellence, where employees are encouraged to uphold the brand's legacy of quality and craftsmanship. The work environment is collaborative, with a focus on continuous learning and innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.