Jo Malone London Stylist

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Deliver exceptional, inspirational, authentic and personalized customer service, creating a welcoming in-store experience and meeting service goals.
• Maximize sales performance and productivity; understand individual sales and service goals.
• Host and support in-store events, consultations and services, including Hand and Arm massages and wedding consultations.
• Build collaborative relationships with colleagues.
• Maintain awareness of stock and inventory.
• Maintain high visual merchandising standards and the store environment.
• Monitor competitor activity and support an omni-channel approach.
• Follow brand grooming guidelines.
• Maintain high housekeeping standards.
• Assist with boutique opening and closing and store operations.

Qualifications

• A make-up artistry qualification or previous retail make-up experience is preferred; applicants with amateur-level experience are welcome if they can demonstrate a high level of creative and technical expertise.
• Demonstrated ability to provide inspirational, authentic and personalized customer service.
• Ability to work retail hours, including days, nights, weekends and special events, in a fast-paced environment.
• Previous experience with retail point-of-sale software.
• Provide proof of the right to live and work in the country if invited to interview.

Skills

Benefits

The role offers training and development, a competitive remuneration and benefits package, and continued investment in employee development.

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.