- Employment
- Full-time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
The Senior Stylist delivers personalised customer service and sales results at Jo Malone London’s Bicester Village boutique, supports and motivates the Stylist team, and oversees store standards, operations and events. The role is full-time, 37.5 hours over 5 days, with full flexibility.
Role & Responsibilities
- Deliver exceptional, welcoming, authentic and personalised customer service, meeting service goals and sales targets.
- Maximise sales performance and productivity.
- Manage and motivate the Stylist team, helping colleagues achieve individual sales and service goals through guidance and advice.
- Communicate effectively and build collaborative relationships across the department store and with the wider team.
- Create, organise and deliver in-store events, including consultations and customer experiences.
- Manage stock and inventory effectively.
- Maintain the store environment, housekeeping standards and high visual-merchandising standards.
- Complete administrative tasks accurately and promptly, and assist with boutique operations, including opening and closing.
- Monitor competitor activity and promote an omnichannel approach.
- Provide customers with a unique, inspirational in-store experience that educates, inspires and delights them.
Qualifications
- Warm, kind, friendly and helpful, with a can-do attitude, a passion for service and storytelling, and an adaptable, versatile approach.
- Gracious, intelligent and polished, with a clean, crisp and well-groomed appearance.
- Able to provide inspirational, authentic and personalised customer service.
- A proven record of achieving, or leading a team to achieve, sales and customer-service targets.
- Able to work retail hours, including days, nights, weekends and special events, in a fast-paced environment.
- Previous experience using retail point-of-sale software.
- A qualification in make-up artistry or previous retail make-up experience is preferred; applicants with amateur-level experience are also welcome if they can demonstrate a high level of creative and technical expertise.
- Able to provide proof of the right to live and work in the country if invited to interview.
Skills
Workplace
The successful candidate will be located in Bicester, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent training and development; competitive remuneration and benefits package.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.