Jo Malone London Boutique Manager

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Manage and develop the team, coaching and inspiring team members to exceed their KPIs, while achieving the Boutique Manager’s own KPIs.
• Communicate effectively and build collaborative relationships.
• Create, organise and execute in-store events, elevating their impact and success.
• Manage stock and inventory effectively.
• Maintain high visual merchandising standards and a high-quality work environment.
• Complete administrative tasks to a high standard and in a timely manner.
• Use online learning tools and reporting systems confidently, and engage with internal platforms.
• Monitor competitor activity and drive an omni-channel approach.
• Ensure the smooth running of the store and align the team with the Boutique and Brand vision.

Qualifications

• Warm, kind and friendly manner, a willingness to help, and a can-do attitude.
• Passion for service and storytelling, with an adaptable and versatile approach.
• Gracious, intelligent and smart demeanour, with a groomed, clean and crisp image.
• Proven retail management or assistant retail management experience.
• Ability to provide inspirational, authentic and personalised customer service.
• Previous business planning experience, including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience, including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience creating and executing in-store events.
• Ability to work retail hours, including days, nights, weekends and special events in a fast-paced work environment.
• Must be able to provide proof of the right to live and work in the UK if invited to interview.

Skills

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.