Jo Malone London Boutique Manager

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Boutique Manager for Jo Malone London at John Lewis Cribbs Causeway, responsible for overseeing all aspects of boutique operations while maintaining alignment with brand vision. The role encompasses driving sales performance, managing team operations, curating in-store events including signature hand and arm massages and wedding consultations, and ensuring excellence in customer service delivery. Full-time position, 37.5 hours per week across 5 days.

Role & Responsibilities

• Oversee all boutique operations and ensure smooth daily running of the store
• Align team members with boutique and Jo Malone London brand vision and standards
• Elevate and execute in-store events including signature treatments and wedding consultations
• Set and achieve sales targets while driving customer service excellence
• Conduct sales analysis and performance monitoring
• Manage staff scheduling and team leadership
• Handle inventory management and facilities oversight
• Perform cash reconciliation and financial accountability
• Create and execute strategic in-store event programming
• Develop and mentor team members to deliver exceptional brand experience

Qualifications

• Proven retail management or assistant retail management experience, preferably within beauty or luxury retail
• Demonstrated experience setting sales and customer service targets
• Experience with sales analysis and staff scheduling
• Strong background in retail operations including inventory and facilities management
• Experience with cash reconciliation and point-of-sale procedures
• Track record of creating and executing successful in-store events
• Right to live and work in the United Kingdom

Skills

Experience

Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment. Background in setting sales and customer service targets, conducting sales analysis, and staff scheduling required. Previous experience in retail operations including inventory and facilities management, as well as cash reconciliation. Demonstrated experience creating and executing in-store events.

Workplace

Benefits

Commission scheme, product discount, training and development opportunities

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.