Jo Malone London Assistant Store Manager

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Support the Store Manager in leading, coaching and developing Sales Associates to achieve sales, customer service and operational targets.
• Deliver exceptional customer service and maximise sales performance and productivity.
• Manage and develop the team, communicate effectively, and build collaborative relationships across the department store.
• Create, organise and deliver in-store events, elevating their success.
• Manage stock and inventory effectively.
• Maintain high visual merchandising standards and a high-quality work environment.
• Complete administrative tasks accurately and on time.
• Monitor competitor activity and drive an omnichannel approach.
• Support all aspects of store operations and take charge of the business in the Boutique Manager’s absence.
• Ensure the team is aligned with the boutique and brand vision.

Qualifications

• Proven retail management or assistant retail management experience.
• Proven retail experience, preferably in cosmetics.
• Ability to provide inspirational, authentic and personalised customer service.
• Previous business-planning experience, including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience, including inventory and facilities management and cash reconciliation.
• Proven supervisory experience and a track record of coaching and mentoring a team to achieve sales and customer service targets.
• Experience creating and delivering in-store events.
• Ability to work retail hours, including days, nights, weekends and special events, in a fast-paced environment.
• Applicants must be able to provide proof of the right to live and work in the country if invited to interview.
• Previous experience with retail point-of-sale software.
• Proficiency in Microsoft Office.
• Ability to work 37.5 hours over five days on a fully flexible schedule.

Skills

Experience

Proven retail management or assistant retail management experience; proven retail experience, preferably in cosmetics; previous business planning, retail operations, supervisory and in-store events experience.

Benefits

Progressive career opportunities, training and development, and a competitive remuneration and benefits package.

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.