Jimmy Choo Sales Supervisor
- Compensation
- £26,000–41,500/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- 1, 2026
About Jimmy Choo
Capri is a global luxury fashion group that manages a portfolio of premium lifestyle brands. The organisation operates internationally across retail, wholesale and digital channels and is known for combining creative heritage with commercial rigor. As an employer, Capri positions itself as a fast-moving, brand-driven organisation within the luxury sector.
Jimmy Choo Sales Supervisor role in London, leading boutique operations, client service and team performance.
Role & Responsibilities
- Support the Store Manager in achieving targets and KPIs and effectively managing the team.
- Ensure the team delivers exceptional customer service and exceeds customer expectations by following the Selling Ceremony.
- Assist the Management Team in training the team on product construction, materials, care and design, customer service, Retail Excellence and other communicated topics.
- Support the team in building, developing and maintaining the client database to encourage repeat visits and customer loyalty.
- Ensure the efficient running of the boutique in line with directives and procedures set by Retail Excellence, the Management Team and the Company.
- Consistently represent Jimmy Choo’s luxury lifestyle image through customer relationship management, attitude, personal grooming, dress code and behaviour, and ensure the team does likewise.
- Ensure customer complaints are resolved promptly and successfully.
- Support the Management Team in the day-to-day operation of the boutique, including customer relationships, team management, store administration, stock management and visual merchandising.
- Maintain effective stock controls to ensure continued supply and accurate stock records.
- Assist in organising and managing stock takes as required.
- Monitor the team to ensure merchandise presentation meets visual merchandising standards and the boutique remains tidy and clean.
- Ensure the team understands and actively works towards KPIs to improve boutique performance and achieve individual and store targets.
- Implement and uphold Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and communicated by the Company.
- Support the team in monitoring and managing health, safety and security matters in accordance with Jimmy Choo procedures.
- Support back-of-house and administrative operations as requested.
- Undertake other ad hoc duties as reasonably required for the successful running of the store.
- Develop detailed product knowledge, including construction, materials, care and design, to provide knowledgeable customer service.
- Build, develop and maintain a personal client database to encourage repeat visits and customer loyalty.
Qualifications
- Fluent English; additional languages are advantageous.
- Excellent written and verbal communication skills.
- Visual merchandising experience.
- Demonstrable skills in Microsoft Office, including Excel, Word and PowerPoint.
- Knowledge and understanding of the luxury market, customer service and fashion.
- Ability to manage multiple demands and competing priorities in a multinational business.
- Proactive approach to anticipating boutique and team issues.
- Demonstrates respect and leadership capabilities, and regularly exceeds expectations.
- Shows innovation and initiative.
- Enthusiastic, self-confident and self-motivated.
- Understands and represents Jimmy Choo’s luxury lifestyle image.
- Maintains professionalism in all circumstances.
- Prepared to go the extra mile to achieve targets.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 26,000 to GBP 41,500 per annum.
Culture
Capri cultivates a diverse and inclusive workplace that values differences and fosters professional growth. The environment is brand-focused and collaborative, balancing creative energy with commercial discipline typical of a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jimmy Choo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Supervisor», «Assistant Store Manager», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.