- Address
- 87-135 Brompton Road, London View map
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- 14, 2026
About Jaeger-LeCoultre
Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.
Jaeger-LeCoultre is seeking a Client Advisor for a six-month fixed-term contract covering a colleague’s absence; the contract is expected to end after six months or when the colleague returns, if earlier, with no guarantee of extension or permanent employment. The role combines boutique sales and operations with personalized client relationship management, after-sales service, and expert presentation of the Maison’s timepieces.
Role & Responsibilities
- Achieve and exceed individual and boutique sales targets.
- Understand boutique KPIs and follow action plans set by Boutique Management.
- Maintain a clean, organized, visually appealing boutique in accordance with brand standards.
- Process sales transactions and payments, and handle returns.
- Support inventory management, including receiving, stocking, and securing products and accessories.
- Build operational knowledge of all digital tools.
- Follow the Maison’s commercial policy and rules.
- Follow security protocols and loss-prevention measures to safeguard boutique assets.
- Assist with visual merchandising and product displays.
- Proactively welcome clients entering the boutique and create a warm atmosphere.
- Identify client needs and preferences through active listening and thoughtful questions.
- Build and maintain lasting client relationships through personalized communication and follow-up, ensuring a smooth handover at the end of the cover period.
- Expand the client network through referrals and targeted outreach.
- Maintain the client database and proactively manage relationships to drive repeat business.
- Provide after-sales service, including handling repairs, adjustments, and strap changes.
- Address client inquiries and resolve issues promptly and professionally.
- Facilitate communication between clients and Maison service centers.
- Promote client satisfaction and brand loyalty.
- Provide in-depth knowledge of Jaeger-LeCoultre’s history, collections, and technical specifications.
- Present and demonstrate timepieces, highlighting their features, craftsmanship, and heritage.
- Stay up to date on industry trends, competitor activity, and product launches.
- Represent the Maison at exclusive events.
- Collaborate with colleagues to achieve boutique goals and foster a positive team environment.
- Share knowledge and best practices with team members.
- Support colleagues as needed.
- Participate in team meetings and training sessions.
Qualifications
- Passion for luxury watchmaking.
- Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry.
- High hospitality standards and dedication to exceptional client experiences.
- Demonstrated ability to cultivate and expand a network of high-net-worth individuals.
- Highly motivated and results-oriented.
- Ability to represent the Maison’s refined codes.
- Excellent communication and interpersonal skills.
- Positive attitude and strong work ethic.
- Self-confident, self-aware, and trustworthy.
- Commitment to exceeding client expectations.
- Ability to work independently and as part of a team.
Skills
Experience
Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jaeger-LeCoultre, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Boutique Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.