- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 6, 2026
About Hugo Boss
Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.
HUGO BOSS seeks a Retail Specialist at Harrods to coach and develop team members, elevate customer service and support commercial performance across the specialist area. The role is full-time on an unlimited contract and includes merchandise, stock-management and loss-prevention support.
Role & Responsibilities
- Partner with the management team to coach, train and develop team members in the specialist area, maximising sales potential and ensuring excellent customer service.
- Promote a customer-centric mindset, enhance the customer experience, build repeat clientele and relationships, and gather and maintain quality CRM data.
- Support team-member induction and ongoing training.
- Support merchandise-related processes, stocktakes and cycle counts, and provide product feedback to merchandise management.
- Share best practices and expertise with team members to improve selling techniques and individual KPIs, maximising sales in the specialist area.
- Support loss-prevention and stock-management operations.
- Promote the use of available tools and ensure procedures are executed and policies followed.
Qualifications
- Experience in a similar position, with demonstrated ability to meet and exceed targets.
- Excellent interpersonal and communication skills at all levels.
- Strong commercial acumen and brand knowledge.
- Experience in networking and building relationships.
- Flexibility and adaptability to business needs.
- Willingness to continue learning and developing.
- High cultural knowledge and awareness.
- Proactive and positive attitude.
Skills
Experience
Experience in a similar position; demonstrated ability to meet and exceed targets.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Commission; tailored training and development opportunities; an international and inspirational working environment with a dynamic work culture; attractive benefits.
Culture
Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.