Hermès Stock Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Maintain an effective and accurate flow of stock from the stockroom to the shop, using the communication tools provided.
• Support the sales team with ad hoc requests, including dispatches, customer collections and stationery requests, to enhance the client experience.
• Keep stock areas safe, clean and tidy.
• Ensure goods are security-tagged, ticketed, handled and stored with care.
• Check ticketing regularly for accuracy, including during deliveries and spot-checks.
• Support stock accuracy through regular spot-checks.
• Communicate stock and quality issues to the Stock Manager.
• Clear expired reservations and return stock to its relevant location.
• Check returns, reticket items and correct irregularities.
• Replenish stock to ensure the correct offer is available on the shop floor and in nearby stockrooms.
• Complete required administration accurately and on time, following applicable procedures and policies.
• Ensure Cegid reporting is accurate and submitted by Head Office deadlines.
• Coordinate with the Product Coordinator, IT Coordinator and Management Controller.
• Support the Stock Manager in updating and maintaining stock KPIs and presenting them to the store during morning briefings.
• Build and maintain client relationships by following up and communicating client requests and after-sales service issues promptly and in line with Hermès standards and values.
• Maintain clear, consistent communication with the line manager and/or Store Manager.
• Build strong relationships within the store and across Hermès by providing high-level customer service, responding promptly to requests and offering alternatives.
• Assist with sales on the shop floor during exceptionally busy periods, such as Christmas.
• Maintain and develop in-depth product knowledge across all departments.
• Handle merchandise with care and consideration.
• Develop knowledge of after-sales processes to serve and advise clients effectively.
• Proactively learn about Hermès merchandise through product training, buying books, Podium catalogues and Monde d’Hermès.
• Inform the Stock Manager of new stock arrivals in store.
• Successfully participate in and complete all training provided.
• At the request of the Store Manager or Stock Manager, help train others in stock-control best practice and till procedures.
• Arrive promptly each day to accommodate deliveries and spot-checks when required.
• Follow the dress code, grooming and conduct guidelines in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the team, share ideas and contribute to positive morale.
• Respect colleagues and clients by being articulate, immaculate and punctual.
• Maintain absolute confidentiality regarding the company’s commercial activities and internal affairs.

Qualifications

• Organised, flexible and reliable.
• Excellent communication skills.
• Good IT skills.
• A good team player, able to work autonomously.
• Professional, with the ability to work efficiently and accurately under pressure.

Skills

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.