Hermès Senior Stock Controller

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Set standards for the stock team and, in the Stock Manager’s absence, ensure the team supports the sales team effectively.
• Manage the stock team and organise and prioritise daily activities according to business needs.
• Train and coach stock team members to develop their autonomy, job knowledge, soft skills and behavioural skills.
• Collaborate with the Store Manager and Department Managers on stock controls and stocktake results, storage organisation and practices, and shop-floor replenishment; coordinate with Sales & Service Support on repaired items, customer orders and rotas.
• Act as the store’s point of contact with Head Office on stock matters, including Warehouse, Retail Operations, Internal Control and Retail Merchandising.
• Contribute to stock team meetings and morning briefings; report operational issues and stock KPIs, assign corrective actions, advise sales colleagues on availability, deliveries and transfers, and liaise with external service providers such as DHL and FedEx.
• Maintain accurate stock records and stock-management systems, processing deliveries, claims, returns, transfers, special movements, damaged or stolen goods and loan items in accordance with agreed parameters, policies and procedures; obtain Store Manager approval where required.
• Investigate and correct negative stock daily with Sales & Service Support and Sales teams; manage the cancellation and return to available stock of expired customer reservations; and check ticketing through deliveries and cycle counts.
• Manage the defective- and damaged-goods process and designated stockroom area, and communicate stock and quality issues to the Store Manager.
• Prepare stocktakes and cycle counts, support scanning and discrepancy investigations, contribute to the Finance report for Store Manager validation, recommend corrective actions to improve stocktake results and reduce shrinkage, and report suspicious activity to store management.
• Optimise storage organisation and contribute to back- and front-office storage practices aligned with business needs and internal best practice; work with sales representatives and Visual Merchandising on improvements to storage practices, equipment and distribution.
• Ensure team members follow storage rules, stock procedures and best practices, including 5S controls and KPI follow-up; serve as the store’s key user and trainer on stock processes, onboarding colleagues to processes and tools, communicating changes and supporting the team with issues.
• Raise alerts and propose action plans or corrective measures to optimise flows, simplify daily operations and improve workstations, delivery frequency and overstock levels.
• Complete assigned training and, at the request of the Store Manager or Head Office, train others in stock-control best practice affecting sales and stock-data accuracy.
• Maintain clear aisles and fire routes, report rubbish build-up or blockages promptly, ensure stockrooms meet health and safety regulations and audit recommendations, and report equipment defects to store management.
• Ensure computers and lights are switched off at day’s end and stockrooms are ready for the following day; follow security procedures, keep stockroom doors closed and prevent unauthorised unaccompanied access.
• Arrive in good time to accommodate deliveries and cycle counts; follow the Hermès Staff Handbook dress, grooming and conduct guidelines; uphold Hermès standards of professionalism; contribute positively and efficiently to the team; and remain articulate, immaculate and punctual.
• Carry out other responsibilities of the position with the highest level of professionalism.

Qualifications

• Organised, flexible and reliable.
• Solid understanding of inventory best practice.
• Able to manage multiple tasks through effective prioritisation.
• Strong organisational, analytical, self-management and goal-setting skills.
• High levels of efficiency and engagement.
• Excellent communication skills and an inclination towards innovation and change.
• Good IT skills, including EPOS systems and Microsoft Office.
• A collaborative team player who can also work autonomously.
• Professional, with the ability to work efficiently and accurately under pressure.
• Flexible and willing to work late nights, early mornings, weekends and holidays when required.
• Able to climb ladders, lift up to 50 lb without assistance, bend, twist, reach, push, pull, perform repetitive motions, and move large quantities of stock and equipment; the role may be physically demanding.
• Must have the right to work full-time in the UK for the entire duration of employment.

Skills

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.