- Location
- 87-135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Part-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- 21, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès is hiring a Fragrance and Beauty Brand Ambassador for its flagship Parfums and Beauty counter at Harrods in London. This part-time role works two days per week on an initial nine-month fixed-term contract.
Role & Responsibilities
- Welcome customers warmly at the counter.
- Listen attentively to customers’ requirements and recommend suitable products.
- Introduce customers to the products and inspire them.
- Sell products enthusiastically and deliver high-quality after-sales service to retain customers and encourage return visits.
- Demonstrate excellent knowledge of the house’s products and, where possible, generate additional sales alongside customers’ initial selections.
- Maintain the counter to a high standard and support essential sales tasks, including cleanliness, supplies, inventory and labelling, to ensure a distinctive customer experience.
- Set up point-of-sale promotional events and use materials in accordance with the operational marketing department’s guidelines.
- Share skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.
- Maintain the cleanliness and tidiness of the sales space.
- Maintain a highly presentable appearance.
- Engage customers through enthusiastic, effective interpersonal communication.
- Use storytelling and anecdotes to create vivid imagery for customers.
- Demonstrate a strong service ethos, awareness of others’ needs, empathy and openness.
- Embrace challenges and thrive in a sales environment.
- Contribute to a strong team spirit by sharing experience and expertise enthusiastically.
- Apply colour-matching awareness.
Qualifications
- At least two years’ successful experience in a cosmetics sales role for a well-known quality house or retailer.
- A keen interest in beauty and fragrance, with good knowledge of at least one sector area: fragrance, skincare or makeup.
- Fluent English; additional languages are advantageous.
Skills
Experience
At least two years’ successful experience in a cosmetics sales role for a well-known quality house or retailer; the ATS also specifies a minimum of one year.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty and Fragrance Advisor», «Beauty Sales Ambassador», «Fragrance Sales Consultant», «Beauty Counter Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.