Hermès Client Advisor
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 23, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Client Advisor at Hermès in London — deliver exceptional service across multiple channels to UK and Irish clients in a permanent, full-time role.
Role & Responsibilities
- Support clients across telephone, email, WhatsApp and digital channels with personalised assistance tailored to individual needs
- Build genuine and lasting relationships through every interaction, ensuring clients feel recognised, valued and cared for
- Take ownership of client enquiries from initial contact through resolution with care and attention to detail
- Act as a trusted advisor, leveraging personalised service and expert product guidance to understand individual client needs
- Generate sales opportunities and strengthen client loyalty by delivering exceptional service and creating memorable experiences
- Proactively engage with clients and share relevant products, services and Maison information in an authentic and tailored manner
- Accompany clients across different channels, ensuring smooth and consistent experience between digital and retail environments
- Handle client orders with accuracy, care and attention to detail, ensuring alignment with Maison standards
- Provide accurate information regarding products, availability, reservations, orders, deliveries, returns, exchanges and after-sales services
- Work closely with retail stores and internal teams to manage client requests efficiently and with care
- Build strong partnerships with retail stores and internal teams, fostering a collaborative approach to client service
- Share client feedback and insights to help enhance client experience and ways of working
- Contribute actively to team objectives and support a positive, collaborative working environment
Qualifications
- Passionate about delivering exceptional service and creating memorable client experiences
- Empathetic, personable and confident communicator with natural ability to build rapport and develop meaningful relationships
- Excellent verbal and written communication skills in English
- Strong organisational, problem-solving and prioritisation skills combined with confidence and assertiveness
- Demonstrated sense of ownership when managing client interactions and requests
- Adaptable and proactive, comfortable managing multiple tasks in dynamic environments
- Collaborative team player who values partnership and relationship building
- Proficient in navigating multiple IT systems, CRM platforms and customer service software
- Competent in Microsoft Office applications
Skills
Experience
Previous experience in luxury retail, hospitality, customer service or eCommerce is preferred. Experience supporting a discerning international clientele would be an advantage.
Workplace
The role is situated in London, England, UK.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Service Advisor», «Client Support Specialist», «Luxury Client Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.