- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- 21, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods seeks a Transaction Services Assistant to support Retail teams with large and complex transactions, providing procedural guidance and customer service to internal and external customers. The permanent, full-time role is fully on site and requires working five days out of seven.
Role & Responsibilities
- Advise and guide Retail teams by phone, email and in person to ensure correct procedures are followed and transactions are completed successfully.
- Support deposits, general enquiries, refunds and recharges, transaction searches, and cost centre transfers.
- Provide customer service to internal stakeholders and external customers.
- Comply with store policy and Transaction Services standard operating procedures.
- Work accurately to deadlines and keep all trackers up to date.
- Complete assigned daily administrative tasks accurately and on time.
- Develop expertise in all till processes and inspire confidence in the department and Retail teams.
Qualifications
- Excellent customer service skills and confidence in making decisions in customers' best interests.
- Knowledge of Anti-Money Laundering legislation is preferred.
- Good PC literacy, including Microsoft Office, is essential.
- Ability to develop and maintain relationships with colleagues and customers.
- Ability to manage a wide range of responsibilities in a fast-paced environment.
- Excellent interpersonal and communication skills when liaising with internal and external parties.
- Ability to multitask and adapt readily to changing priorities while keeping customers at the forefront of decisions.
- Ability to work effectively with minimal supervision.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A friendly working environment, career opportunities and support across the varied specialisms of the business.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Transactions Assistant», «Transaction Support Assistant», «Retail Operations Assistant», «Transaction Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.