Harrods Supply Chain Training Manager

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Lead the design, delivery and continuous improvement of training programmes across Supply Chain and Distribution.
• Develop and maintain training frameworks, standards, materials and learning pathways that support colleague capability and career development.
• Partner with business stakeholders to identify training needs and create targeted learning solutions that support strategic objectives.
• Support change initiatives through training, communications and stakeholder engagement activities that drive adoption and readiness.
• Conduct training needs analyses and assess how business and system changes affect colleagues and ways of working.
• Create engaging learning content for classroom, virtual and digital formats.
• Monitor and report on training effectiveness, capability development and adoption measures, using insights to improve programmes.
• Support governance activities and ensure training materials remain accurate, relevant and aligned with agreed business processes.
• Contribute to graduate, apprenticeship and wider capability-building initiatives across Supply Chain.
• Champion a culture of continuous learning, collaboration and improvement across the operation.

Qualifications

• Proven experience designing and delivering training in a business environment.
• Confidence facilitating workshops, delivering training and engaging stakeholders across multiple functions.
• Experience supporting business, process or system change initiatives.
• Excellent communication, influencing and stakeholder management skills.
• Ability to identify capability gaps and translate them into effective learning solutions.
• Highly organised and analytical, with the ability to manage multiple priorities in a fast-paced environment.
• Experience with SAP or other enterprise systems is desirable.
• Exposure to recognised change management methodologies such as Prosci is desirable.
• Experience in Supply Chain, Logistics, Retail or Distribution environments is desirable.
• Experience in a Centre of Excellence or capability-focused function is desirable.

Skills

Benefits

A friendly working environment, career-building opportunities and support across the business. Hybrid working allows home working for part of the week, with a minimum of three days on-site depending on business needs.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.