Harrods Senior Customer Insights Analyst

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Use advanced analytical and commercial skills to help internal and external stakeholders understand customers and identify opportunities that benefit the business and improve the customer experience.
• Support stakeholders across the business, with a focus on pipeline management, product insights and campaign measurement.
• Identify the appropriate insights approach to meet project objectives, including constructively challenging business requirements.
• Translate quantitative analysis into commercially valuable insights.
• Identify key insights from large datasets and explain them clearly and concisely to non-technical audiences.
• Balance in-depth projects with ad hoc requests requiring a quick turnaround.
• Use data to drive behavioural change and business performance, and combine analytical rigour with commercial and strategic thinking to influence business decisions.

Qualifications

• Demonstrable experience working with customer or consumer data.
• Experience handling large volumes of data and delivering advanced analytical projects.
• Practical experience with SQL, which is essential.
• Excellent knowledge of Excel, SQL, PowerPoint and data visualisation tools.
• Experience working with Microsoft Azure.
• Experience using data visualisation tools such as Excel, SAP Analytics Cloud, Power BI, Tableau or similar platforms.
• Strong analytical skills and commercial awareness.
• Excellent stakeholder management, communication and presentation skills, both in person and virtually.
• Ability to work effectively in a fast-paced environment and balance larger projects with ad hoc requests requiring quick turnaround times.
• Excellent time-management skills, with flexibility and adaptability to changing priorities.
• Strong attention to detail.
• Ability to combine analytical rigour with commercial and strategic thinking to influence business decision-making.

Skills

Benefits

Learning and development opportunities, career development support, and career opportunities.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.