Harrods SAP Project Delivery Manager

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Plan and deliver SAP-related change initiatives across S/4HANA, EWM, CAR, BW/4HANA and associated integrations, adhering to established governance models.
• Shape and manage the SAP change portfolio across business and technology domains, including continuous improvement initiatives, business demand, ERP-enabled CapEx projects, upgrade readiness and future platform upgrades.
• Lead SAP projects from initiation through implementation and benefits realisation, aligning change with strategic priorities, business value and organisational capacity.
• Coordinate workstreams, suppliers and key dependencies to deliver efficient, predictable, high-quality outcomes.
• Lead the SAP Technical Debt Remediation Programme and prepare the organisation for its planned ERP upgrade in H1 2028.
• Manage demand, backlog prioritisation and continuous improvement, assessing investment decisions and change requests against strategic objectives, technical constraints and delivery capacity.
• Provide governance, reporting and stakeholder management; support steering groups and investment forums and maintain visibility of scope, costs, risks, schedules and benefits.

Qualifications

• Significant experience leading large-scale SAP programmes and complex technology change initiatives in enterprise environments.
• Strong track record delivering projects in SAP S/4HANA or comparable ERP platforms.
• Solid understanding of project governance, portfolio management and change delivery.
• Experience with SAP technical debt remediation, Clean Core principles, and major SAP upgrades and transformation programmes.
• Working knowledge of SAP EWM, CAR, BW/4HANA and related integration technologies is highly advantageous.
• Ability to work effectively in complex, multi-supplier environments.
• Excellent stakeholder management, communication and influencing skills.
• Retail-sector experience is particularly beneficial.

Skills

Experience

Significant experience leading large-scale SAP programmes and complex technology change initiatives in enterprise environments; experience delivering SAP S/4HANA or comparable ERP projects, SAP technical debt remediation, and major upgrades and transformation programmes.

Benefits

A friendly working environment, opportunities and support to build a career across the business's specialisms.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.