- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Selective Retailing & Department Stores
- Posted
- 21, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is seeking a Retail Operations Receptionist to coordinate internal alteration fittings and support the day-to-day administrative and operational functions of its Bespoke Alterations team. The role is permanent, fully onsite and works 5 out of 7 days per week.
Role & Responsibilities
- Manage the fitter diary, scheduling appointments accurately and efficiently, preventing diary conflicts and minimising downtime.
- Respond promptly to alterations enquiries from colleagues across the business and maintain accurate digital and physical records for bespoke garments and transactions.
- Manage back-of-house processes and administrative tasks to support operational continuity.
- Identify opportunities to improve workflows and increase efficiency across the alterations booking journey.
- Coordinate internal alteration fittings and support the department’s day-to-day operations and administrative functions.
- Deliver professional internal customer service and maintain accurate scheduling and efficient administrative workflows.
Qualifications
- Strong customer service focus when dealing with internal stakeholders, with a professional and responsive approach.
- Strong customer service and communication skills when interacting with internal teams.
- Proficiency in Microsoft Word and Excel.
- Excellent time management and strong attention to detail.
- Confidence coordinating and scheduling appointments while managing competing priorities.
- Experience maintaining accurate records and handling administrative processes.
- Comfort managing inbound enquiries and resolving issues efficiently.
- Flexibility and willingness to adapt to changing business needs.
- Ability to multitask effectively while maintaining accuracy and professionalism.
- Highly organised and adaptable, with the ability to manage multiple priorities while maintaining attention to detail.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A supportive work environment and opportunities to build a career across the business’s specialisms.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Alterations Receptionist», «Alterations Booking Coordinator», «Retail Administration Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.