- Location
- 87–135 Brompton Road (View map)London SW1X 7XLUK
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- 21, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is seeking a Retail Manager to lead its Fine Watches area in the Knightsbridge store, setting shop-floor standards and developing a high-performing team. The role drives commercial and service objectives, customer experience and client loyalty, while overseeing operational excellence with the General Retail Manager and brand partners. This is a permanent, full-time position.
Role & Responsibilities
- Lead the Fine Watches area and maintain a visible presence on the shop floor.
- Coach, give feedback to and direct the team to build high performance and meet commercial and service objectives.
- Use data and insight to assess performance, identify opportunities and make informed decisions that support departmental success.
- Work closely with the General Retail Manager and brand partners to ensure operational excellence across service delivery, stock control and Harrods standards.
- Set clear expectations and support colleagues to achieve them, fostering a trusted, supportive environment that encourages growth and confident performance.
- Coach teams to build strong, lasting client relationships that strengthen loyalty and sales.
- Drive sales performance, customer experience and team engagement.
Qualifications
- Commercially aware and results-driven, with confidence in making decisions that drive performance.
- Understands the expectations of luxury customers and can coach teams to build strong, lasting client relationships.
- Experience in luxury retail, fine watches, jewellery or another high-service, client-focused environment.
- Adaptable, resilient and passionate about excellence in every customer interaction, with a commitment to the highest standards.
- Authentic, ambitious leadership and a belief in what a high-performing team can achieve together.
- People-focused leadership that sets high standards and inspires others to achieve them.
- Understands psychological safety and balances empathy with accountability.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
A friendly environment, abundant career opportunities and support to build a career across the business's specialisms.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fine Watches Department Manager», «Luxury Watches Retail Manager», «Watch Boutique Manager», «Fine Watches Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.