Harrods Retail Assistant

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Harrods is hiring Festive Support Assistants at H beauty Glasgow on a four-week fixed-term contract from the end of November to the end of December, with full-time and part-time opportunities; the full-time schedule is 37.5 hours. The role supports customers, tills, stock replenishment, visual merchandising and seasonal gifting during peak Christmas trading.

Role & Responsibilities

• Deliver exceptional customer service and create a welcoming environment for every customer.
• Assist customers with enquiries and product recommendations across beauty and gifting.
• Operate tills and process transactions accurately and efficiently.
• Replenish stock and maintain product availability across the store.
• Support visual merchandising standards and maintain a beautifully presented shopping environment.
• Assist with festive gifting services and seasonal activities.
• Promote the My Beauty rewards programme and customer feedback initiatives.
• Collaborate with colleagues across different areas of the business to support peak trading.

Qualifications

• Experience in a customer-facing environment such as retail, hospitality, leisure or beauty.
• A passion for delivering exceptional customer service.
• Strong communication skills and confidence interacting with customers.
• A flexible approach and willingness to support different areas of the store.
• The ability to remain organised and positive in a fast-paced environment.
• A collaborative mindset and strong team-working skills.
• High personal standards, with pride in punctuality and professionalism.
• Availability to work throughout the festive trading period, including weekends and peak trading days.

Skills

Workplace

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.