Harrods Retail Assistant

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Harrods is hiring Retail Assistants for full-time and part-time opportunities on a four-week fixed-term contract from the end of November until the end of December at H beauty Edinburgh. The role supports customers, tills, stock replenishment, festive gifting and store presentation throughout the Christmas trading period, including weekends and peak trading days.

Role & Responsibilities

• Deliver exceptional customer service and create a welcoming environment for customers.
• Assist customers with enquiries and product recommendations across beauty and gifting.
• Operate tills and process transactions accurately and efficiently.
• Replenish stock and maintain product availability across the store.
• Support visual merchandising standards and maintain a beautifully presented shopping environment.
• Assist with festive gifting services and seasonal activities.
• Promote the My Beauty rewards programme and customer feedback initiatives.
• Collaborate with colleagues across different areas of the business to support peak trading.
• Provide flexible support across store areas, including the shop floor, tills, stock replenishment, festive gifting and store presentation.

Qualifications

• Experience in a customer-facing environment such as retail, hospitality, leisure or beauty.
• Passion for delivering exceptional customer service.
• Strong communication skills and confidence interacting with customers.
• Flexible approach and willingness to support different areas of the store.
• Ability to remain organised and positive in a fast-paced environment.
• Collaborative mindset and strong team-working skills.
• High personal standards, with pride in punctuality and professionalism.
• Availability throughout the festive trading period, including weekends and peak trading days.

Skills

Workplace

Benefits

A supportive working environment and opportunities to build a career across the business's varied specialisms.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.