- Address
- 87–135 Brompton Road, London SW1X 7XL View map
- Employment
- Full-time
- Seniority
- Manager
- Department
- Culinary & Food Production
- Industry
- Selective Retailing & Department Stores
- Posted
- 12, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
The Quality Manager leads food safety and quality management processes across Harrods’ production kitchens, overseeing Quality Controllers and partnering with operational teams, chefs, and stakeholders to meet internal and regulatory standards. This permanent, full-time role is on-site five days a week in Knightsbridge and combines hands-on operational involvement with strategic oversight.
Role & Responsibilities
- Build, implement, and maintain the Quality Management System (QMS) to meet regulatory and internal standards.
- Lead and develop the Quality Control function, ensuring strong capability and understanding across the team.
- Investigate customer complaints and implement effective reduction and prevention strategies.
- Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs.
- Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture.
Qualifications
- Food Safety and HACCP qualification at a minimum of Level 3.
- Strong knowledge of BRC or equivalent GFSI food safety standards.
- Proven experience in a quality management role within food manufacturing or food service environments, ideally with Ready-To-Eat products.
Skills
Experience
Proven experience in a quality management role within food manufacturing or food service environments, ideally with Ready-To-Eat products.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Opportunities and support to build a career across the varied specialisms of the business.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Manager», «Food Quality Manager», «Food Safety Manager», «Quality and Food Safety Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.