Harrods Private Shopping Assistant

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Support Private Client Managers in delivering exceptional service to loyal clients and building strong client relationships.
• Assist with client appointments and make arrangements before and after appointments, including booking rooms, sourcing size swaps and alternatives, and identifying additional client needs.
• Arrange additional services, including alterations, restaurant bookings, beauty appointments, parking, and other in-store services.
• Build rapport and trust through meaningful client conversations, and gather and plan for client needs when the Private Client Manager is unavailable.
• Manage online client requests.
• Create suspended transactions for Transaction Assistants to process.
• Investigate quotes for dispatch and delivery arrangements, locally and internationally, through in-store specialists.
• Identify opportunities to surprise and delight clients based on their personal preferences.

Qualifications

• Experience working in a retail environment.
• Ability to speak Mandarin.
• Strong communication skills and the ability to build genuine, long-lasting client relationships.
• Ability to remain positive under pressure, show resilience, adapt to change throughout the working day, and handle queries and tasks readily.
• Passion for delivering excellent client service and luxury service standards.
• Ability to hold engaging and meaningful conversations with clients.
• Initiative and the ability to think on one's feet.
• A proactive, anticipatory approach, acting on client insight and anticipating client wants and needs.
• Organised and methodical approach to tasks.
• Collaborative team-player approach.
• Cultural awareness and worldly knowledge.
• Broad and in-depth luxury product knowledge, within Harrods and beyond.

Skills

Experience

Experience working in a retail environment.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.