- Location
- Hammersmith England UK
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Industry
- Selective Retailing & Department Stores
- Posted
- Nov 2, 2026
About Harrods
Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.
Harrods is hiring a Portfolio Management Office Analyst to support project and portfolio delivery, governance, performance reporting and continuous improvement across its IT Directorate and wider business. This permanent, full-time hybrid role is based in Hammersmith and requires three days per week in the office.
Role & Responsibilities
- Support the effective delivery and management of projects and portfolios across the IT Directorate and wider business, focusing on improving delivery quality and speed.
- Ensure appropriate governance, controls and project management lifecycle models are applied across projects of varying scale and complexity.
- Provide timely, accurate, insight-led portfolio information to support data-driven decision-making.
- Support programme and project management activities, promote the project management framework, and support Project Managers and governance groups.
- Analyse and report on project and portfolio performance.
- Support assurance and quality control, financial tracking, risk and issue management, change control, knowledge management and overall portfolio management.
- Ensure standards, processes and tools are applied consistently.
- Build effective working relationships with project teams, stakeholders and senior management; use sound judgement to navigate ambiguity, assess risk and apply proportionate governance.
- Work independently with minimal day-to-day oversight, take ownership, prioritise effectively, drive activities to completion and escalate when support, decisions or intervention are needed.
- Independently identify and deliver improvements to reporting, processes, controls, tools or ways of working, from opportunity through implementation and benefits measurement.
Qualifications
- Experience in a PMO Coordinator or Analyst role, ideally in a retail setting.
- Experience supporting RAID management activities, including maintaining associated registers.
- Experience supporting activities that enable effective project and resource planning.
- Demonstrable experience analysing project, portfolio or operational data and translating complex information into clear insights, recommendations and actions that support decisions or measurable improvements.
- Good understanding of the end-to-end project lifecycle.
- Financial and numerical acumen, including financial monitoring.
- Advanced ability to interpret and analyse data, identify trends, anomalies, root causes and correlations, and translate findings into concise, meaningful insights and recommendations for senior stakeholders.
- Ability to map business processes and produce clear written instructions and guidelines.
- Experience in business case development and benefits realisation tracking.
- Strong written and verbal communication skills, with the ability to influence and negotiate across the wider IT team.
- Proactive self-starter able to work independently, prioritise effectively and take ownership.
Skills
Experience
PMO experience in a Coordinator or Analyst role; experience supporting RAID management, project and resource planning, and analysing project, portfolio or operational data.
Workplace
This position is based in Hammersmith, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Culture
Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Harrods, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Project Management Office Analyst», «Portfolio Analyst», «Project Governance Analyst», «PMO Reporting Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.