Harrods Plumbing Technician

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Operate, maintain and repair plumbing systems across Harrods’ Knightsbridge store during night operations.
• Carry out planned and reactive maintenance across plumbing systems, including pipework (excluding refrigeration and cooling towers), pumps, pressurisation units, heat exchangers, valves, storage tanks, sanitaryware and associated fittings.
• Maintain public health, rainwater, sump pump, sprinkler and hydrant systems.
• Support water treatment and conditioning for LTHW and chilled water systems as instructed.
• Complete small works, including decommissioning and installing replacement equipment, to a high standard.
• Respond effectively to emergency call-outs during night shifts.
• Prioritise workload and resources to minimise operational risk, particularly when managing concurrent issues.
• Coordinate specialist contractors when required and complete associated administration.
• Ensure compliance with relevant legislation, British Standards and internal policies, including Legionella control.
• Escalate unresolved issues or upgrade recommendations to the Plumbing Principal.
• Support colleagues with other mechanical duties as required by the Engineering department.

Qualifications

• Recognised plumbing qualification to a minimum of City & Guilds level, with a completed formal apprenticeship or equivalent experience.
• Formal training in the control and management of Legionella.
• Sound working knowledge of relevant British Standards and legislation.
• Ability to work on own initiative and make accurate decisions when responding to faults or emergencies.
• Clear and effective written and verbal communication skills with colleagues and contractors at all levels.
• Proactive, self-motivated approach and a genuine desire to learn and develop detailed knowledge of the Harrods estate.
• Flexibility to support operational requirements where needed.

Skills

Experience

At least 5 years’ experience in the plumbing industry, ideally in commercial or industrial environments.

Education

Recognised plumbing qualification to a minimum of City & Guilds level, with a completed formal apprenticeship or equivalent experience.

Benefits

Opportunities and support to build a career across the varied specialisms of the business.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.