Harrods Personal Shopper

About Harrods

Established in 1849, Harrods is one of the world’s most celebrated luxury department stores, distinguished by its Knightsbridge address, exceptional product selection and tradition of attentive service. As an employer, it brings together expertise across fashion, beauty, fine jewellery, food, hospitality, buying, digital commerce and corporate functions. Its environment combines British retail heritage with the evolving expectations of an international clientele, placing particular importance on product knowledge, discretion and operational precision. For professionals drawn to luxury retail, Harrods offers the opportunity to contribute to a globally recognised institution where commercial expertise and thoughtful customer service shape the experience of the brand.

Role & Responsibilities

• Proactively identify and pursue selling and service opportunities with every client interaction, recommending products across multiple categories to encourage broader engagement
• Build and expand a loyal client base through referrals, word-of-mouth recommendations, and relationship cultivation
• Manage the complete customer journey, including product selection, transaction processing, stock coordination, and order dispatch
• Deliver omni-channel service through both on-site retail consultations and proactive virtual sales, leads generation, and client acquisitions
• Acquire, build, and maintain strong personal relationships with clients, connecting individually to understand lifestyle needs and style preferences
• Implement the Art of Selling methodology in all client interactions, whether face-to-face or virtual, to deliver exceptional sales performance and premium service experiences

Qualifications

• Demonstrated track record of achieving and exceeding consistent sales targets
• Proven ability to build and maintain an existing client portfolio with high return rates
• Exceptional customer service skills with strong client-led selling approach
• Emotional intelligence with ability to communicate and connect with diverse customers and colleagues across verbal, written, and digital formats
• Ability to work independently whilst proactively generating leads and sales from both existing and new client bases
• Passion for delivering consistently premium service experiences within a luxury environment

Skills

Experience

Proven experience in luxury retail sales with a track record of building and maintaining client relationships, demonstrating consistent high customer return rates and sales target achievement. Experience working independently in a client-focused retail environment is essential, with evidence of successful cross-selling across multiple product categories preferred.

Education

No formal qualifications specified; however, a keen eye for fashion trends and strong understanding of luxury market positioning is advantageous.

Workplace

Benefits

Company pension, flexible working arrangements, 31 days' annual holiday, birthday off, up to 33% in-store discount (including food hall and restaurants), and season ticket loan.

Culture

Harrods’ workplace culture is shaped by its heritage as an iconic British luxury retailer, with a strong emphasis on exceptional service, product expertise and meticulous attention to detail. Its dynamic, international environment brings together teams across retail, dining and specialist services, where collaboration and discretion are central to delivering a distinctive customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.